Text Messaging Terms of Services

Efftive Date:07/28/2025

By choosing to communicate with Arrow International, Inc., its subsidiaries or affiliates (“Company,” “we,” or “us”), via text message, you agree to the following terms:

1. Program Description

Our Product Service Department offers customer support via SMS text messaging through RingCentral. You may contact us by text to receive support, ask questions, or receive updates related to your service request.

2. User-Provided Information

You may voluntarily provide personal or business information via text message, including your name, business name, and business address. This information is used solely to respond to your inquiry or provide customer support.

3. Message Storage

We retain message history, including content and metadata (e.g., phone number, timestamp), for up to 30 days solely for quality assurance, training, and service troubleshooting. After 30 days messages are deleted automatically.

4. Consent to Communicate

If you consent, we may send you informational SMS messages. By consenting to SMS messages, you agree to allow Company and its service providers contacting you with recurring informational messages at the phone number you provided, including by autodialed text messages even if your number is listed on a state or federal Do Not Call list. You understand and agree that messages may be sent to you earlier and/or later than the time restrictions set by state or federal law. Consent to receive texts is not a condition of purchasing any goods or services. You may opt-out at any time by replying “STOP” or to get assistance contact us directly at PSC@arrowinternational.com. After replying STOP, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while your request is processed. Standard message and data rates may apply. Message frequency may vary based on the texting program. You agree to update Company if you discontinue use of that telephone number or obtain a different number. We retain the phone numbers for a term of 30 days.

5. No Marketing Texts

We will not share your information with third parties and will not send promotional or marketing text messages through this number. The system is strictly for customer service-related communication. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Message & Data Rates

Standard message and data rates may apply from your mobile carrier. Check with your provider for details.

7. Security and Confidentiality

While we take reasonable precautions to secure our communications, text messaging is not a fully secure channel. DO NOT SHARE sensitive personal data such as Social Security numbers, credit card numbers, or passwords via text. Our team will never request this information.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website and apply immediately upon posting.

9. Privacy Policy

Please refer to our Privacy Policy here: https://info.arrowinternational.com/privacy-policy